ERPIFY - Company Management System

A companion app for a service business whose customers were phoning to ask questions the app now answers.

Project Information

Category :
Digital product
Client :
Trellis Home
Services :
Product Design, Mobile Development
Year :
2026

Project Challenges

Support volume scaled linearly with customers, and most calls were the same four questions.

Every project comes with its own set of constraints. We treat each as something to design around rather than apologise for, and we say early which ones will cost time or money to solve.

  • High competition Ranking for valuable terms in a crowded market takes sustained work.
  • Large catalogues Optimising thousands of pages needs systems, not manual effort.
  • Duplicate content Near-identical descriptions across pages dilute every one of them.
  • Site speed Load time affects both rankings and whether people stay.
  • Site architecture Poor navigation makes crawling and indexing unreliable.

Project Results

We shipped the four answers as a small app before building anything else, then let usage decide the roadmap.

Inbound calls
-44%
App adoption
68%
CSAT
+0.7

Project Summary

Support headcount stayed flat through a year of growth.

A companion app for a service business whose customers were phoning to ask questions the app now answers.